Buyer/consumer who inquires or applies for a return or exchange, please write to:
[email protected] or contact us via FACEBOOK messenger to explain your return requirements.
(Pictures showing the faults or damages of the item is required to be attached in the email with the return/exchange request.)
Internet consumption:For buyers/consumers of online consumption, returns and exchanges may be unconditionally processed within seven days from the date of arrival, and discounted items that are more than/including 30% off may not be returned or exchanged.
Regarding the return of
defective products, the seller/merchant shall bear all shipping charges.
Regarding the return of
non-defective products, the buyer/consumer must bear all the shipping costs, and the seller/merchant will return the amount of the purchase after receives the complete item to be returned.
Regarding the
exchange of goods, the price amount of the newly purchased goods must be equal to or exceed the original value of the goods to be returned.
The buyer/consumer must bear all the freight charges for the round-trip. When the seller/merchant receives the complete goods to be returned, the buyer/consumer pays the amount to be replenished through PAYPAL, WeChat or remittance,etc.
After completing the above operations, the seller/merchant will send out your newly purchased replacement product.
Store consumption:The buyer/consumer who purchased in the store will only accept to exchange ,and not allow to return in all conditions, except for defective products.
The buyer/consumer must maintain the integrity of the goods to be exchanged within 24 hours from the date of arrival, and the price amount of the newly purchased goods must be equal to or exceed the original value of the goods to be returned.